Traditionally, TELUS has offered IT support to its team members over the telephone — a time-consuming and expensive solution. Some online materials were available, but the vast majority of solutions required speaking with a person at the help desk. Fuel iX had an immediate impact. Thirty-five percent of all user requests that go through the Fuel iX Single Point of Contact (SPOC) bot are now resolved without the need for a call. That will equate to about 25% of the organizational budget at scale.
Watch how Fuel iX is transforming TELUS's help-desk experience, reducing call volumes, and saving the company time and money. If you'd like to learn more click the "Contact Us" button below.
