TELUS has introduced a generative AI-powered customer support tool on its website, developed with Fuel iX and Microsoft OpenAI Service, to offer quick and intuitive customer service. Since its launch, it has answered over 50,000 queries, improving query resolution efficiency by 28%. The tool emphasizes data privacy and ethical AI use, aligning with TELUS's recognition for responsible AI practices.
Fuel iX helps companies upgrade their generative AI (GenAI) pilots to production scale, deploy customized solutions faster, and effectively manage the technology responsibly. Enhanced management capabilities enable organizations to consolidate visibility across their GenAI applications, which often run in multiple environments, applications, and clouds.
