Fuel iX Agent Assist
Boost CSAT with AI built to empower CX agents
Instantly provide the right information at the right time. Resolve issues faster and deliver a better customer experience.
Agents struggle to find information quickly during calls, leading to frustrated customers and long resolution times.
Agent Assist impact
reduction in time for research
reduction in time to resolution
reduction in average handle time
Stop searching, start solving
Speed up information retrieval
Agents get what customers need and can solve their problems quickly and confidently.
Streamline repetitive workflows
Agents complete frequent actions efficiently with intelligent task support, reducing administrative workload so they can focus on solving customer problems.
Ensure customer context
Agents get the right contextual data for each customer and can provide focused, empathetic and personalized support.
Enhance agent capabilities
Intuitive conversational experience
Powerful, customizable knowledge bases
Multi-customer interactions simultaneously
Instant information retrieval
Digital notes
Admin system prompt customization
Built for business
Fuel iX Agent Assist provides all the tools you've come to expect from a GenAI assistant, but built with the enhanced flexibility, control, and trust that Fuel iX provides to enterprises.
Flexibility
- Access an extensive library of LLM models from various top-tier providers
- Use model keys provided by Copilots or your own keys for additional inference control
- Adjust model settings for maximum productivity and safety
Control
- Monitor model usage, set restrictions, and manage user permissions
- Modify AI model access, including custom or open-source models
- Interact in English or French (Canadian)
Trust
- Choose different privacy options to keep your data secure
- Utilize private, encrypted chat histories
- Elect options for AI inference and data storage that does not leave Canadian borders