The 30-day agent: Accelerating time-to-competency with AI-driven training

Overview

Wait, didn't everyone expect AI to replace contact center agents by now?

Plot twist: AI is changing CX, but not how we thought. Join CX veterans from TELUS Digital as they explore the role of AI in empowering human agents.

Industry experts Erin Walker, Head of CX at TELUS Digital, along with Fuel iX experts Mitch Lieberman and Jordan Carlson, will dive into:

• Why top contact centers are doubling down on human agents
• The false dichotomy between balancing efficiency and customer satisfaction
• How agents use generative AI to boost their performance and CSAT scores simultaneously
• Real-world success stories of GenAI in training programs

Discover how AI-driven solutions are transforming traditional training methods and empowering agents to excel at what they do best—helping customers.

Whether you're tackling CX challenges or staying ahead of the curve, this webinar offers valuable insights for all customer experience professionals.

Still think AI is coming for contact center jobs? Join us to see what's really happening. Reserve your spot today!