Transform your agent training with realistic AI simulation—including voice and chat practice, faster ramp-up times, quality improvement through instant feedback, and complete visibility into training performance.
Experience a personalized product demo and get all your questions answered by our AI experts.
Traditional classroom and video training are one-dimensional, while one-on-one role-playing isn't scalable. Instead, customizable training simulations allow agents to practice extensively in a risk-free environment, receiving immediate feedback. This approach accelerates proficiency for agents - whether they are new or need a refresher - reducing training costs and ramp time while enhancing service quality.
AI-powered voice and chat simulation leads to faster skill and knowledge acquisition, reducing the amount of time and cost needed to get an agent fully ramped and ready for live customer calls.
Customizable training scenarios enable numerous role-playing exercises in a safe environment with immediate feedback. This results in agents who demonstrate higher confidence and better overall quality.
The manager’s view shows the results and assessments of every training session, providing you with a comprehensive view of team members’ performance so you can develop tailored coaching and guidance based on the individual’s training needs.
Fuel iX Agent Trainer is the first of its kind application, built and battle-tested in TELUS Digital's contact center outsourcing business. Fuel iX applications enhance flexibility, agility, control and trust for enterprises.
The chatbot itself very much mimics customer interactions. When rolled out to the agents, the agents were surprised to have the bot ask them to do the maths in a scenario, but sometimes users may ask us to do maths for fees! It's easy to customise any scenario to align with real life experiences so agents are better prepared for when they go live.
Agent Trainer is a perfect tool to help learners practice live interactions in a safe and controlled environment.
